Is this Villa Juarez resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Villa Juarez resort have a swimming pool?

Yes, this Villa Juarez resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Villa Juarez resort?

Best-rates for the Villa Juarez resort starts from $1,252 per night with includes Accessibility, Guest Services, Spa, Restaurant, Toiletries, Hot Tub, Kitchen, Pool, View, Balcony/Terrace, Laundry, Business Services, Bar, Internet, Designated Smoking Area, Wheelchair Accessible, Transportation/Shuttle, Sports/Activities, Bedding/Linens, Wellness Facilities, Entertainment, Breakfast, Air Conditioner, Parking, Ocean View, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Villa Juarez resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Villa Juarez resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Villa Juarez resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Villa Juarez resort?

Based on the information reported by the owner or manager, the Villa Juarez resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Villa Juarez resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Grand Velas Riviera Maya - All Inclusive | Resort in Playa del Carmen

| 9.6 (947 Reviews) | 1 Bathroom

Villa Juarez Resort | Grand Velas Riviera Maya - All Inclusive

Resort in Villa Juarez, Playa del Carmen

Luxury property on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Transportation/Shuttle

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathtub or shower

Toothbrush and toothpaste

Rainfall showerhead

Toilet paper

Hair dryer

Private bathroom

Soap

Jetted bathtub

Designer toiletries

Children's robes

Shampoo

Towels

Bathrobes

Bedroom

Blackout drapes/curtains

Pillow menu

Air conditioning (climate-controlled)

Pillow-top mattress

Free cribs/infant beds

Premium bedding

Down comforter

Hypo-allergenic bedding

Bed sheets

Safe

Desk

Desk chair

Iron/ironing board

Private indoor hot tub

Slippers

Laptop-friendly workspace

Phone

Turndown service

Breakfast

Free buffet breakfast available daily 7:00 AM–noon

3 swim-up bars, 2 beach bars, 3 poolside bars and 6 bars/lounges

24-hour room service

8 restaurants and 1 coffee shop/cafe

Free daily reception

Champagne service

Espresso maker

Free bottled water

Free minibar

Parking

Area shuttle (surcharge)

Free beach shuttle

Free self parking on site

Limo/town car service

Free valet parking on site

Accessibility

Braille signage

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk height (inches): 47

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible pool

Elevator door width (inches): 43

Wheelchair-accessible registration desk

Elevator

Wheelchair-accessible fitness center

Wheelchair-accessible business center

Wheelchair-accessible restaurant

Wheelchair-accessible spa

Activities

Theme parks

Adjacent to a golf course

Health/beauty spa

Parasailing

Sailing

Water skiing

Scuba diving

Windsurfing

Cave exploring

Skydiving

Boat tours

Hiking/biking trails

Surfing/body boarding

Ziplining

Beach volleyball

Ecotours

Billiards/pool table

Private picnics

Shopping

Yoga classes

Concerts/live shows

Karaoke

Playground

Hiking/biking trails

Children's pool

Mini golf

Pilates classes

Arcade/game room

Beach yoga

Free bicycle rentals

Air hockey

Fitness classes

3 outdoor pools

Table tennis

Foosball table

Full-service spa

Kayaking

Fitness center

Entertainment

65-inch Smart TV

Cable channels

Premium channels

General

Conference center (94548 square feet of space)

Business center

Computer station

Meeting rooms

Gift shop/newsstand

Front-desk safe

ATM/banking services

Elevator

Ballroom

Banquet hall

Spanish

Portuguese

English

Vegan dining options

Comprehensive recycling policy

Beach towels

Designated smoking areas

Games

Comprehensive food waste policy

Romance packages available

Vegetarian dining options

Local artist showcase

Couples dining

Guest Services

Children's pool

Mini golf

Snack bar/deli

Arcade/game room

Free supervised childcare

Free cribs/infant beds

In-room child care (surcharge)

Babysitting (surcharge)

Free children's club

Children's games

Children's toys

Playground

3 outdoor pools

Laundry facilities

Luggage storage

Multilingual staff

Concierge services

Hair salon

Porter/bellhop

Daily housekeeping

Dry cleaning service

Free grocery shopping service

Wedding services

Tour/ticket assistance

Laundry facilities

24-hour front desk

Turndown service

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in all rooms: Free WiFi

Outdoors

Beachfront location

Beach umbrellas

Terrace

Free beach cabanas

Pool sun loungers

Beach loungers

Pool umbrellas

Picnic area

Garden

Balcony

Spa

Ayurvedic treatments

Body wraps

Spa open daily

Massage - Thai

Mud bath

Couples treatment room(s)

Massage - prenatal

Hot tub

Hydrotherapy

Manicures and pedicures

Outdoor treatment areas

Facials

Detox wraps

Massage/treatment rooms

Aromatherapy

42 treatment rooms

Sauna

Body treatments

Massage - on the beach

Massage - sports

Massage - hot stone

Steam room

Massage - Swedish

Massage - deep-tissue

Reflexology

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available late check-out fee: usd 65 late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Early check-in is available for a fee (subject to availability) late check-out fee: usd 65 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Conor

Jan 9, 2026 09:49:28 AM

Review Score: 8

Summary: Overall excellent. Very relaxing. Food of a high quality by all inclusive standards. Some knocks being the spa was hilariously expensive, and some of the housekeeping lacked thoroughness. Would return if looking for a relaxing break.

See All Reviews

Room Arrangement

Room Info	Facilities
Grand Class Pool Suite Ocean Front Room Size: 1377 square feet m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, Square feet - 1377, Ping - 39, Number of bedrooms - 1, Square meters - 128, Private plunge pool, Bed count minimum 1, Ocean view, Bed count maximum 2
Ambassador Suite Ocean View Room Size: 1270 square feet m² 1 King Bed 2 Queen Beds	General Number of living rooms 0, Square meters - 118, Number of bedrooms - 1, Ping - 36, Square feet - 1270, Bed count minimum 1, Ocean view, Bed count maximum 2
Zen Grand Two Bedroom Family Suite Nature View Room Size: 2368 square feet m² 3 King Bed and Queen Beds	General Number of living rooms 0, Number of bedrooms - 2, Baby bath, Square feet - 2368, Children's books, Ping - 67, Sofa bed, Bed count maximum 3, Extra bed count 1, Resort view, Square meters - 220, Bed count minimum 3
Ambassador Pool Suite Ocean View Room Size: 1270 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 118, Number of bedrooms - 1, Ping - 36, Private plunge pool, Square feet - 1270, Bed count minimum 1, Ocean view, Bed count maximum 1
Ambassador Two Bedrooms Family Suite Ocean View Room Size: 2540 square feet m² 3 King Bed and Queen Beds	General Number of living rooms 0, Ping - 71, Square feet - 2540, Number of bedrooms - 2, Baby bath, Children's books, Square meters - 236, Sofa bed, Bed count maximum 3, Extra bed count 1, Ocean view, Bed count minimum 3
Nature View Suite - Zen Experience Room Size: 1184 square feet m² 1 King Bed 2 Queen Beds	General Number of bedrooms - 1, Ping - 33, Bed count minimum 1, Resort view, Square meters - 110, Square feet - 1184, Bed count maximum 2
Nature View Suite with Pool - Zen Experience Room Size: 1184 square feet m² 1 King Bed 2 Queen Beds	General Pool view, Lagoon view, Number of bedrooms - 1, Ping - 33, Private plunge pool, Bed count minimum 1, Square meters - 110, Square feet - 1184, Bed count maximum 2