Hotel in London, near Kensington High Street This smoke-free hotel features express check-out, free WiFi in public areas, and a vending machine. Star Hotel offers 22 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.
Bathrooms include showers. This London hotel provides complimentary wireless Internet access. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is provided daily.
Check-out before 10:30 am contactless check-out available express check-out available
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Pet Policy
Pets not allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash
Reviews
Mhairi
Oct 19, 2025 08:20:36 PM
Review Score:
4
Summary: My sister and I were very disappointed with our stay at The Star Hotel in London.
There was no breakfast provided despite it being advertised on the website. The courtyard also had a noticeable spider infestation, which made the entrance area quite unpleasant.
Our room (number 30) was on the top floor, and there is no lift, meaning we had to carry a 23kg suitcase up several flights of stairs. Once inside, we discovered the radiator was stuck on full heat and the shower only ran boiling hot water, with no option to cool it down. The mattress was also extremely hard and uncomfortable, making it difficult to sleep. Although we reported the heating and shower issues to reception, no one came to fix them.
On the day of departure, the electricity to our room was switched off exactly at 10am, leaving us to get ready in the dark. When we went downstairs, the hotel appeared deserted with no staff present.
Overall, this was a very disappointing stay, and I would not recommend this hotel to others.
See All Reviews
Reviews
Mhairi
Oct 19, 2025 08:20:36 PM
Review Score:
4
Summary: My sister and I were very disappointed with our stay at The Star Hotel in London.
There was no breakfast provided despite it being advertised on the website. The courtyard also had a noticeable spider infestation, which made the entrance area quite unpleasant.
Our room (number 30) was on the top floor, and there is no lift, meaning we had to carry a 23kg suitcase up several flights of stairs. Once inside, we discovered the radiator was stuck on full heat and the shower only ran boiling hot water, with no option to cool it down. The mattress was also extremely hard and uncomfortable, making it difficult to sleep. Although we reported the heating and shower issues to reception, no one came to fix them.
On the day of departure, the electricity to our room was switched off exactly at 10am, leaving us to get ready in the dark. When we went downstairs, the hotel appeared deserted with no staff present.
Overall, this was a very disappointing stay, and I would not recommend this hotel to others.
A D
Sep 29, 2025 07:07:46 PM
Review Score:
8
Summary: Room good, given key which did Room and front of house,very clean, remote didn't work on tv but worked manually, shower in morning was nearly a no go as took ages to run hot ,bed reasonably comfortable, all in all pretty good for a budget stay location excellent for Eventium Apollo.
Natasha
Sep 14, 2025 04:23:39 PM
Review Score:
10
Summary: Lovely little hotel near Hammersmith/Shepherd's Bush. Comfortable beds and clean. Friendly, welcoming staff as well.
Aya
Aug 14, 2025 01:17:12 AM
Review Score:
10
Summary: Very clean
Friendly and helpful staff
Monica
Aug 1, 2025 03:20:51 PM
Review Score:
10
Summary: Great hotel
David
Jul 27, 2025 03:43:49 AM
Review Score:
8
Summary: Right location. Heavy busy street noise.
Johnathon
Jul 21, 2025 01:05:57 AM
Review Score:
6
Summary: We was supposed to get two beds, not one - room was very small, for the price probably not really worth it.
Jul 20, 2025 02:13:06 AM
Review Score:
10
Summary: Very accessible location perfect for a one night concert stay. Quite hot on the top floor but it was a very hot day, and we appreciated the fan provided
Emily
Jul 17, 2025 06:20:34 AM
Review Score:
10
Summary: This property was absolutely perfect for our family of four and even had air conditioning!
John
Jul 16, 2025 10:27:23 PM
Review Score:
10
Summary: Great location, lovely hotel, clean, modern room, very friendly, helpful staff and comfy bed, thank you
